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Does anyone listen to you? I mean really listen. Hear what you say, without judgement, without thinking how what you say refers to their own life? Doesn’t interrupt. Doesn’t wait for their chance to speak. Focusing on you, following your train of thought, rather than diverting it with questions relating to their own agenda. How often do you get this quality of listening?
My guess, unless you’re being coached, or even if you are being coached, is probably not as often as you would like. I truly believe if deep listening was taught in schools, the type of listening where the focus is on the speaker, where the listener empathises, and reflects rather than follows their own train of thought, that we would have a far more peaceful society, far fewer conflicts and a greater understanding of our fellow humans.
Listening, when done conscientiously is an incredibly powerful tool. It can unlock our subconscious, enable the speaker to find solutions where they thought none existed. It can calm us and stop the whirling thoughts of our mind. It can help us feel accepted, valued and validated. If we are not listened to we grow angry, frustrated and confused.
In coaching training we are taught there are five levels of listening, though the first two levels include no real listening at all.
Level one – Me now When the listener is planning what to say whilst the other person speaks, the listener is not really listening, they are just waiting for their chance to speak.
Speaker: “I’m
thinking we should discuss this project idea in more detail.”
Listener: “I wondering what
should be in the new marketing strategy.”
Level two – Just like me!
A very common fall back for many conversations, the
listener relates what they have heard to their own experience, so the
listener’s reply is about them not about the person they’re listening to.
Speaker: “I’m
really exhausted by all the long hours I’m doing on this project.”
Listener: “I know what you
mean. I’m so tired from all my commitments.”
Level three – Giving advice – another common fall back. Listening and then giving unsolicited advice. This is still all about the listener not the speaker and can cause irritation.
Speaker: “I’m
not sure about this project.”
Listener: “Have you thought
about using a spreadsheet to plan it out?
Level four – Encouraging
– listening to what the speaker
is saying and encouraging them to say more. This can expand the speaker’s
thinking, as we often work things out when we talk.
Speaker: “I’m finding this
project a real challenge.”
Listener: “Would you like to
say more about that?”
Level five – Active listening
– engaging with the silence.
Listening to what is not said as well as what is. Listening between the words
and behind the words, listening to the silence and using your intuition.
Speaker: “I never have enough
time to work on my project, it’s not getting
anywhere.”
Listener: “So finding time is
hard. Is anything else getting in your way?”
Speaker: “I keep putting time
aside to do it but other things happen and I never prioritise it.”
Listener: “What’s happening
for you there?”
Speaker: “I’m worried the
project won’t be good enough so I keep putting it off.”
Level one is rarely helpful in conversation. Level two and three might be useful if wanting to connect with someone or someone has asked for advice. Level four and five are used by those in talking therapies to enable the speaker to be really listened to, to be heard, validated and to enable them to resolve their issues. It is these last two levels of listening that I use in coaching, to enable a client to work through their confusion, to identify their goals, to plan how they are going to change their future.
We all need to be truly listened to. Constant interruptions of other people, children, phone notifications, the many demands life throws at us, can lead to a distracted and confused mind. It doesn’t have to be complicated. You don’t have to pay for coaching or counselling to be listened to deeply. Just ask a friend to listen for ten minutes without interruption. Ask them not to relate their own experience or give advice when you have finished but just listen to what you have to say. It might feel strange at first but being listened to like this can be an incredibly powerful experience. If it works for you, offer to do the same for your friend. Become listening buddies.
I do this once a week with a person I met on my non-violent communication course. We are ‘empathy buddies’. Every Friday we take half an hour, fifteen minutes each, to speak and be truly listened to in turn. At first I was cynical, what impact could fifteen minutes a week of talking to an almost stranger do for me that couldn’t be achieved by talking to my partner, my friends or a therapist? However, I have been amazed by the results. Small things I didn’t realise were bothering bubbled up. Once off my chest I felt lighter, happier and calmer. I might then discuss them later with others, but that fifteen minutes of deep listening, no judgement, no advice, has become sacred in my life. It is a tiny bubble of time that enables me to be truly heard. I highly recommend it. Whether you get a coach, or a therapist or a friend that deeply listens, we all deserve to be truly listened too; how will you make sure that you are heard?